Robert Taylor
AI, Knowledge Management, Digital & Process Change Consultant and Functional Head
I'm an experienced consultant and functional head with 25+ years of expertise delivering impactful change across private, public and mission-driven sectors. I have a proven record in leading AI adoption, knowledge management, data-driven process redesign, and digital service delivery. I'm known for embedding seamlessly into project teams, championing the user and the customer, and working collaboratively in complex environments.
I'm open to fractional or project-based roles where I can contribute strategic insight, execution, and mentorship; and I focus especially on two related areas: AI training and adoption; and KM solutions and services.
Expertise
- AI Strategy and Training | Certified AI Trainer
- Knowledge Management and Digital Collaboration
- Government / Public Sector and Mission-Driven Innovation
- Lean Six Sigma Process Improvement | Black Belt
- Change Leadership | Governance
- Microsoft 365, SharePoint, Teams | Cybersecurity
- Stakeholder Engagement | Cross-functional Leadership
Experience
2020 – 2025 | Systemiq.earth – Head of Knowledge and AI Adoption Lead
Led digital knowledge transformation in a climate and sustainability consultancy.
- Integrated AI into KM workflows, delivering £2m annual productivity gain.
- Created “Project Toolkit” standardising delivery and ensuring consistent collaboration.
- Embedded user-centred practices to support hybrid teams.
2019 – 2020 | KPMG – Global Community of Practice Strategist
- Developed ‘Train the Trainer’ programme enabling 100k staff to adopt Microsoft Teams.
- Supported HR, Global Operations and Corporate Affairs teams with digital solutions.
2008 – 2019 | BAE Systems – Head of Knowledge, Head of Consulting
- Delivered £30m sales uplift through digital sales enablement (e.g., SharePoint, Salesforce).
- Led governance-compliant document and record management systems (GDPR, cyber, IP).
- Developed BAE Systems’ Cyber Risk method and toolkit.
- Digital applications in contract management, business management system
- Also consulted to Vodafone and Thomson Reuters
- Formerly Head of Consulting in Civil Government prior to taking lead for KM | Clients: Highways Agency, Driving Standards Agency
Earlier Roles | Deloitte, KPMG, Unisys, AI-focused Research Labs
- Managed UK Government’s £3m neural computing AI technology transfer initiative.
- Delivered AI-based fraud reduction (Barclaycard, Nationwide).
- AI applications in public-private sectors and early-stage natural language processing.
Qualifications
- AI Trainer Certificate, AI for Non-Techies – 2025
- Diploma in Internal Communication, CIPR – 2018
- Lean Six Sigma Black Belt, Juran Institute – 2007
- BA (Hons), Linguistics & Cognitive Studies (AI focus), Sussex University – 1986
Recognition
- Patents in Knowledge Management (US #7,003,502 and #7,392,232)
- Author, Analysis for Knowledge-Based Systems
- BAE Systems Chairman’s Award, ‘BidWorld’ AI-led bidding system (£30m p.a. impact)
- Founder, KM Forum at Henley Management College
London, UK | Rob@AIxKM.co.uk | linkedin.com/in/roberttaylorkm/
Contact
Please contact me whatever your AI or KM need or idea may be, however specific or vague. Your first consultation and my initial ideas for you are free of charge.